Privacy Policy

Last updated: 11 January 2026

SURGE Menopause is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data in line with UK GDPR and the Data Protection Act 2018.

Who we are

SURGE Menopause
Email: hello@surgemenopause.org (or your preferred contact email)
We are based in the United Kingdom and operate under UK data protection law.

What information we collect

We may collect the following personal data:

• Your name and email address when you sign up to our mailing list
• Information you submit via contact forms or story submissions
• Any details you choose to share when submitting lived experiences
• Technical data such as IP address, browser type and site usage (via analytics cookies)

We do not knowingly collect data from children.

How we use your information

We use your information to:

• Send newsletters and updates (only where you have consented)
• Respond to enquiries or messages
• Review and manage submitted stories
• Improve the website and understand how it is used
• Meet legal and regulatory obligations

Lawful basis for processing

Under UK GDPR, we rely on:

• Consent – for email marketing and story submissions
• Legitimate interest – for site analytics and basic administration
• Legal obligation – where required by law

You can withdraw consent at any time.

Story submissions

If you submit a personal story:

• You choose how much information to share
• Stories may be published anonymously unless you explicitly request otherwise
• We may lightly edit submissions for clarity or safeguarding, without changing meaning
• You can request removal of your story at any time

Submitting a story does not create a medical or therapeutic relationship.

Email communications

If you join our mailing list, we will only send you relevant updates from SURGE Menopause.
You can unsubscribe at any time using the link in our emails.

Cookies and analytics

We use cookies to understand how our website is used and to improve functionality.

Non-essential cookies are only set after you provide consent via our cookie banner.
You can change or withdraw your consent at any time using your browser settings or the cookie controls provided.

Further details are available in our Cookie Policy.

Who we share data with

We may share data with trusted third-party service providers, such as:

• Email marketing platforms
• Website hosting and analytics providers

These providers only process data on our behalf and under appropriate safeguards.

We do not sell your data.

How long we keep data

We keep personal data only for as long as necessary:

• Email data until you unsubscribe
• Contact or story submissions until no longer needed or upon request
• Analytics data in anonymised form

Your rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above.